Please Note: Our 10:30am sailing from Victoria will arrive in Port Angeles around 12:00pm. Unfortunately, this does not give you enough time to catch the Dungeness Line (Greyhound Bus) departing from the Port Angeles Gateway Transit Center at 12:01pm. As an alternative, the Strait Shot Bus departs from the Gateway Transit Center at 12:30pm. It will take you to Bainbridge Island ferry terminal, and from there you can take WA State Ferries to downtown Seattle.

PLEASE NOTE: Vehicle reservations not claimed at least 60 minutes ahead of departure are subject to forfeiture, and the reservation fee will not be refunded. For foot passenger reservations, we ask that you arrive at least 30 minutes prior to departure.

Ferry passengers are prohibited on the vehicle deck during crossing.

Smoking is not permitted anywhere onboard the ferry.

Online Reservation Fees

a) For a vehicle only reservation, we charge only a reservation fee. It is separate from your ferry fare, and NOT a deposit against it. Vehicle reservation fees are non-refundable if you cancel or do not show up to the terminal for your reservation. You will need to pay for your ferry tickets when you arrive at the terminal of departure. The ferry fares quoted in your reservation confirmation are ESTIMATED FARES ONLY, and subject to change by the time of departure.

b) For a foot passenger reservation only, we charge the actual cost of your ferry tickets at check-out, with no reservation fee. Your tickets will be ready for you at the terminal the day of travel.

c) For any reservation including a hotel (or hotel and attraction(s)), we collect the full payment amount, including the ferry tickets (vehicle and/or passenger fare(s)), and the cost of your hotel and attraction(s), if selected.

PLEASE NOTE: IN THE CASE WHERE YOU HAVE PRE-PAID FOR YOUR FERRY TICKETS, If you arrive at our ferry terminal with a vehicle type and/or number of passengers that results in a ticket cost greater than that for which you reserved, provided we are still able to honor your reservation, you must pay for the additional ticket cost prior to boarding the vessel.

Vehicle reservations will be honored only for the specific sailing you reserve and the valid type and length of your vehicle. If the actual length of your vehicle exceeds the reserved length by more than 5 feet, it may not be possible to honor your reservation.

Accepted Payment Methods

Port Angeles Terminal, and Onboard Coffee Shop, Gift Shop, Duty Free Shop and Tour Desk
Cash payments: Transactions processed in US funds or Canadian funds
Credit card payments: Transactions processed in US funds only (Canadian credit cards are accepted, exchange rate/fees may apply dependent on your individual credit card company/bank)

Victoria Terminal
Cash payments: Transactions processed in US funds or Canadian funds
Credit card payments: Transactions processed in US funds or Canadian funds

Website Transactions
Credit card payments: Transactions processed in US funds only (Canadian credit cards are accepted, exchange rate/fees may apply dependent on your individual credit card company/bank)

Foreign Exchange Disclaimers

If you pay for anything in Canadian Funds, US$ prices will be converted to their Canadian Dollar equivalent using an exchange premium that covers our cost of handling foreign currency.

If you purchase one of our products or services and pay in US Funds using a Non-US$ credit card, please be advised that your credit card company will convert the US$ purchase at an exchange rate of its choosing and charge you in your local currency accordingly on your credit card statement. Black Ball Ferry Line will not be held responsible for any adverse financial impact you may incur due to your credit card company’s selection of exchange rate.

If you subsequently request and receive a refund from Black Ball Ferry Line, we will make the refund in US$, which your credit card company will convert at an exchange rate of its choosing and credit you in your local currency accordingly on your credit card statement. Black Ball Ferry Line will not be held responsible for any financial loss you may incur in your local currency due to fluctuations in the exchange rate between the time of the original sale and the time of the refund.

Black Ball Ferry Line will also not be held responsible for any financial loss you may incur in your local currency due to the fact that your credit card company is acting as a de facto foreign exchange kiosk, and as such will be converting your US$ purchase to your local currency using a “sell” rate at the time of original purchase (because it is “selling” you US$ in order to pay Black Ball Ferry Line) and will be converting your US$ refund to your local currency using a “buy” rate at the time of the refund (because it is “buying” the US$ refund that you receive from Black Ball Ferry Line in order to credit you back in your local currency).

Additionally, Black Ball Ferry Line will not be held responsible for any financial loss you may incur due to any transaction fees your credit card company may charge you for the performance of foreign exchange services.

Refund Policy

a) The reservation fee is NON-REFUNDABLE, unless your sailing is cancelled and we are unable to place you on a subsequent sailing.

b) The cost of unused ferry tickets is refundable without penalty.

c) Any reservation including a hotel and/or attraction will incur a minimum $16 cancellation penalty. The remaining hotel and attraction costs are refundable IF THE CANCELLATION IS MADE AT LEAST 7 DAYS PRIOR TO YOUR STAY. Cancellations past this deadline may result in 100% forfeiture of the full payment amount, depending on the individual hotel or attraction’s refund policy.

There will be no exceptions to our above-stated refund policies, except as provided for in item 6(b) of our Full Terms and Conditions (in the unlikely event that overbooking of a hotel or attraction renders us unable to honor your reservation as originally submitted).

Additionally, we cannot make refunds to individuals denied entry into Canada for any reason by Canadian Customs or Immigration authorities. Black Ball Ferry Line cannot be held responsible in any way for individuals who do not hold the necessary documentation to enter a country, or individuals who have any prior felony convictions that may prevent entry into Canada (please note, according to Canadian law, a DUI is considered a felony).

Change Policy

a) Ferry reservations: provided space is available on the sailing(s) you wish to transfer to, we will allow one change to your reservation without charge. After that, you will need to cancel your reservation and make a new one.

b) Changes or additions to a hotel or activity reservation are subject to availability, and will incur a $10 change fee, as well as any applicable charges based on price differences between newly-reserved items and the originally-reserved items. We reserve the right to refuse hotel and activity change requests made less than seven days prior to arrival.

Hotel and Attraction Bookings

a) Pictures on our web site are representative samples. The actual hotel room that you stay in may differ slightly from the picture on our site. Black Ball Ferry Line will not be held liable for such differences, nor will it be held liable for images being unavailable.

b) In the unlikely event that overbooking of a hotel or attraction renders us unable to honor your reservation as originally submitted, our liability shall be limited to one of the following two remedies:
i) Substitution of the overbooked hotel or attraction with a comparable product of equal or greater value. In the case of an attraction, a simple re-scheduling may be all that is required.
ii) Cancellation of the reservation and 100% refund of all monies collected in payment for the affected reservation.

c) As part of the reservation process, unless explicitly stated otherwise, the hotel and attraction fees we collect from you cover only the following items:
i) Your hotel room basic cost and extra person(s) cost, if applicable.
ii) The basic admission cost of your attraction(s), if selected.

d) You agree to be held responsible for the added cost at the time of your stay of any incidentals, which include, but are not limited to, such items as room service, restaurant, long distance phone calls, video rentals, parking etc.

Privacy

As part of the reservation process, you agree to let us furnish some or all of the following personal information of yours as necessary to the hotel or attraction to secure the reservation: your name, phone number, address, number of people in your party, and ages of any children. You also agree to let us furnish your date of birth, citizenship, and identifying document information to United States and/or Canadian Customs and Immigration authorities.

Full Privacy Policy

Full Terms and Conditions