We are dedicated to providing a safe and enjoyable voyage for all passengers. If you require extra assistance when boarding, disembarking, or accessing the passenger deck, our terminal personnel will be happy to assist. Once onboard, the mid ship lounge, washrooms, Tour Desk, Purser's Desk, Duty Free Shop and outer decks are accessible.
Please Note: To access the forward observation lounge and coffee shop, you must climb a small set of stairs. The solarium is only accessible by a larger flight of stairs. If you require assistance, please ask one of our crew members.
Please Note: We do not have elevators at our terminals or on board the ship. Please advise personnel at the terminal upon check-in if you need assistance.
TRAVELING IN A VEHICLE
Please notify a ticket agent upon arrival at your departure terminal if you require assistance while boarding the ship. An orange cone will be placed on your vehicle to indicate that you require assistance. Once the boarding process begins, you can do one of the following:
1. If you are traveling in a vehicle with a group (2 or more people):
Following directions from a dockhand, drive your vehicle to the loading area near the vehicle deck entrance. A dockhand or crew member will have a wheelchair ready for you. You will board the ship via the passenger ramp with a crew member. A dockhand will direct your vehicle and the rest of your party onto the vehicle deck. If you do not require a wheelchair, but prefer to board via the passenger ramp for mobility reasons, please let a ticket agent know upon check-in. You can join your party on the main passenger deck.
Persons needing assistance will disembark the ship via the passenger ramp with a crew member. Once your vehicle is offloaded, a crew member will help you get back into your vehicle before going through Customs at your arrival terminal.
2. If you are traveling in a vehicle as an individual:
Following directions from a dockhand, drive your vehicle to the loading area near the vehicle deck entrance. A dockhand or crew member will have a wheelchair ready for you. You will board the ship via the passenger ramp with a crew member while another crew member parks your vehicle on the vehicle deck. If you do not require a wheelchair, but prefer to board via the passenger ramp for mobility reasons, please let a ticket agent know upon check-in.
You will disembark the ship via the passenger ramp with a crew member while another crew member drives your vehicle off the ship. Once your vehicle is offloaded, a crew member will help you get back into your vehicle before going through Customs at your arrival terminal.
TRAVELING AS A WALK-ON
Please notify a ticket agent at the ticket window upon arrival at your departure terminal if you require assistance while boarding the ship. A dockhand or crew member will have a wheelchair ready for you when the boarding process begins. When a crew member is available to assist, you will board the ship via the passenger ramp.
You will disembark the ship via the passenger ramp with a crew member and go through Customs. The Port Angeles terminal does not have stairs. The Victoria terminal has an accessibility ramp in the Inner Harbour causeway.
Drop-off/Pick-up Zones for Walk-on Passengers
Port Angeles Terminal
There are a few parking spots directly outside our main Port Angeles terminal building. If this is full, free short-term street parking is located directly across the street from our terminal. There are no stairs at our Port Angeles terminal.
Victoria Terminal
There is a 5-minute passenger loading zone directly outside our Victoria terminal building. If this is full, short-term paid street parking is located on both sides of Belleville Street within walking distance of our terminal. An accessibility ramp is located to the right of the main entrance.
If you have any questions, please call your departure terminal:
If you have any questions, please call your departure terminal:
Port Angeles Terminal
888-99-FERRY
360-457-4491
Victoria Terminal
800-COHO-4751
250-386-2202
TTY Phone Number
771 or 800-833-6388
ACCESSIBLE SERVICES
Wheelchairs
Complimentary manual wheelchairs are available for customer use at our Port Angeles and Victoria terminals. Please notify personnel upon check-in if you require a wheelchair. When a crew member is available, they will assist you with boarding and disembarking the ship.
Please Note: We do not have motorized wheelchairs available for use.
First Aid Station
We have first aid personnel on board the ship at all times, as well as a first aid room with a bed and medical supplies.
Please see a crew member or visit our Purser's Desk onboard the ship immediately if you require first aid assistance.
Service Animals
Service animals are allowed in our Port Angeles and Victoria terminals, and on board the ship in all areas of the main passenger deck. If you and your service animal prefer a quieter space, the covered solarium on the outer deck may be a good option.
More information on traveling with pets can be found here.
Black Ball Ferry Line Accessibility Plan
Black Ball Ferry Line developed this Accessibility Plan with the intention of continuing to identify and remove barriers for those with disabilities. The format for this plan is based on requirements of the Accessible Transportation for Person with Disabilities (ATPDR) and the Accessible Canada Act (ACA). We view this plan as a living document that will continue to be adjusted based on feedback we receive and as we work through our action items.
View Black Ball's Accessibility Plan here.
CONTACT US
If you wish to provide an anonymous inquiry, you can do so here.
Please Note: Because these inquiries are submitted anonymously, we will not be able to provide a response. For accessibility related questions, please use our contact form or call us toll-free at 800-264-6475.
